Applicable to AFJ Events and its partners estimates and invoice unless stated otherwise

 

GENERAL PROVISIONS:

• Prices quoted are on a rental basis unless specified in the quotation and invoice.
• All quotes are valid for 10 working days post receipt.
• All rentals are covered in terms of repair and maintenance for the hire period. No warrantees / guarantees are provided for purchase items. This agreement shall be made in compliance with all laws, ordinances, orders, rules & regulations of all local, state, federal & all other jurisdictions having authority over the performance hereof.
• Meals and water for all crew and staff to be provided by client during the event timings.
• The client acknowledges that the equipment may involve a test of a person’s physical and mental limits and carries with it the potential for injury. The client hereby releases and holds harmless AFJ EVENTS MANAGEMENT, its employees and agents from injuries or damages incurred as a result of the use of equipment unless AFJ EVENTS MANAGEMENT, its employees and agents operating the equipment and is deemed by a court of law to be negligent in its actions. AFJ EVENTS MANAGEMENT, his employees and agents cannot under any circumstances be held liable for injuries as a result of acts of god, nature, or other conditions beyond its control or knowledge.
• Client shall indemnify and hold AFJ EVENTS MANAGEMENT harmless from any claim, Liability, loss, damage, cost, expense, including reasonable attorneys’ fees, Award, fine or judgment arising by reason of bodily injury to persons, injury to Property arising by reason of client’s alleged or actual negligent act. Regardless of whether such act is active or passive, arising out of the use of services equipment provided by AFJ EVENTS MANAGEMENT.
• In case of any unintentional property damage due to any temporary fabrications / decor / installation, client agrees to hold AFJ EVENTS MANAGEMENT liable only for the amount of the service / item in dispute in order to repair any damages caused due to supplier negligence to any part of the cleint property.

 

INSTALLATION:

• Quote covers services and duration as specified only. Any deviation / addition to the workscope will affect the cost and has to be approved from the authorized signatories.
• Installation sites should be on ground level with easy access for staff and trolleys (means no ladders / truss requirement, no sand, and no second level etc.) unless mentioned as part of written brief / quotation / invoice. Additional charges will apply to accommodate for multi-floor, difficult to access locations.
• The customer is fully authorizing us to arrange the things necessary to execute the project on his behalf. 
• AFJ EVENTS MANAGEMENT must be provided with a secure office/Organizers office to lock away laptops & printer.

• Event support staff to be provided by client unless mentioned in the quote.

 

OWNERSHIP & OPERATION:

• All items are quoted on rental basis unless stated otherwise on the estimate & invoice.
• All prices are only for rental and do not include operator’s cost which is additional 1,000 dhs per operator in Dubai and 1,200 dhs for other emirates.

 

PRICING, DEPOSITS & PAYMENTS:

• Any changes to date of event, access time, locations, event brief or requirement will need to be sent in writing via official email and may lead to a change in specification and subsequently its cost.
• All charges are excluding VAT unless specified.
• As of 1st January 2018, 5% VAT will be applied for any services supplied as per UAE government directives.
• Payment terms on the quotes must be complied to (cash – cheque) must be before installation starts / delivery in the name of “AFJ EVENTS MANAGEMENT”.
• All DOWN PAYMENTS must be paid in full a minimum of fifteen (15) business days prior to the will call/delivery/installation date.
• Please note that “fabrication” orders will not commence production until a signed technical sketch & deposit has been received.
• AFJ reserves the right to cancel any contracted services if agreed deposits are NOT RECEIVED by the agreed dates.

 

CANCELLATION:

• Orders cancelled less than 21 days prior to installation time will be subject to a 50% cancellation fee.
• Orders cancelled less than 14 days prior to installation time will be subject to a 75% cancellation/fee.
• Orders cancelled less than 72 hours prior to installation time will be subject to a 100% cancellation/restocking fee.
• A no-refund policy applies to all prepayment & final payment amounts for “specialty”, “customized” or “fabrication” orders.

 

SPECIALTY, CUSTOMIZED & FABRICATION ORDERS:

• Confirmation of orders designated as “specialty” or “customized” or “fabrication” requires a 75% prepayment no later than fifteen (15) days prior to the will call/delivery/installation date.
• All orders designated as “specialty” or “customized” or “fabrication” must be paid in full fourteen (14) days prior to the will call/delivery/installation date.
• Please note that “fabrication” orders will not commence production until a signed agreement & deposit has been received.
• Requests, additions or changes to these type of production orders within ten (10) business days of will call/delivery/installation will be considered “rush” orders & subject to a 25% additional labor fee per item & is subject to accommodation / availability.

 

INFLATABLES AND OUTDOOR GAMES:

• Playing games is on your own responsibility.
• All inflatable are non-water resistant unless we specified and in case of use with water, the customer will be charged for the cost of the damage.
• All shoes, badges, jewelry, belts, glasses and contact lenses must be removed, smoking is not permissible near inflatable.
• Inflatable should not be used during high winds or heavy rain.

 

ON-SITE REGISTRATION:

• Any changes to date of event, access time, locations, event brief or requirement will lead to change in above specification and subsequently its cost.
• AFJ must be provided a secure office/Organizers office to lock away backup laptops & printers.
• On-site requirement for setup – Registration desks, Electric connection on desks & Network/Internet connection.
• DTCM fee amount as per calculation sheet shared by client. DTCM requires that you disclose the number of tickets sold online / face to face and an estimation of the ones you think you will sell onsite when calculating the total paid tickets for the event per category.

 

ONLINE REGISTRATION PAGE:

• Online page development and testing requires 6 days after receiving all artworks & contents.
• Admin panel development requires 5 working days.
• All artworks and content must be provided by the Client.
• HTML page development and testing requires 4 working days.
• Changes in Layout after implementation will be charged at AED 1,000 per artwork and would require 2 working days.
• Only standard fonts and colors can be supported.

 

ONLINE REGISTRATION PAYMENT – CALCULATION OF FEES AND OTHER CHARGES:

• Service Provider’s fees of 6% per transaction shall be covered by online registration income should the client decide to use our bank accounts and finance team for the collection and payment reconciliation of their ticket payments.
• Payment gateway may retain 15% of the available balance-sales amount as a rolling reserve in case of refunds and cancellation for upto 45 days.
• Once the online registration is closed the reserved amount shall be kept max. 60 days from our payment gateway provider. After this period, it shall be sent to Clients account in case there is no refund or cancellation.
• In case of refunds and cancellations, the 5.5% taken by the payment gateway from the registration fee will not be refunded.
• The Client shall pay The Service Provider wire transfer fee of USD 30 per transfer from The Service Provider to The Client.
• A fee of USD 30 will be applicable for every charge back. That fee shall be debited from the total payout amount.

 

ADDITIONAL NOTES ON REGISTRATION ACTIVITY OF EVENTS IN DUBAI:

• By proceeding with the invoice, you agree to comply to all DTCM / DED and Dubai Government regulations to organize a business event in Dubai. The tickets will be printed using the standard ticket design shared with client and the barcode must be attached to the event badges at all times incase DTCM wants to check onsite. The client also agrees to settle in full any DTCM / DED fines / penalties arising from the non-compliance / omission of speaker details, permission provisions & ticket sales information shared by the client.
• The above is a general guideline and is subject to change anytime. For latest set of charges, consult your project manager or visit the DTCM office directly.

• Internet Connection | Internet Connection unless stated otherwise has to be provided by the client / venue and should always be a wired connection with dedicated upload and download speed of no less than 50Mbps.
• By proceeding with the invoice, you agree to comply to all DTCM / DED and Dubai Government regulations to organize a business event in UAE following the announcement of post-COVID protocols for each sector / event and type of venue.
• The above is a general guideline and is subject to change anytime. For the latest set of charges, consult your project manager or visit the DTCM office directly.